Refund policy
We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or
proof of purchase.
proof of purchase.
To start an exchange, you can contact us at smokeandtoke1@gmail.com.
If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
Damages and issues
If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it
right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), glass products of any kind, and personal care goods (such as beauty products). We also do not accept returns for
hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific
Smoke and Toke website refund policy item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
WE DO NOT OFFER ANY REFUNDS ON ANY PRODUCTS ALL SALES ARE FINAL.
In-Store exchanges
We accept exchanges for in-store purchases within 24 hours of purchase. Disposable vapes of any type are not included, You will be provided with store credit. The customer must return to the location of purchase within 24 hours with the receipt for their item. Once it is confirmed the product is unusable due to a manufacturer error, Smoke and Toke may process an exchange for the item(s). We do not offer refunds for purchases under any circumstances.
Manufacturer Warranty
In some cases, a customer may have a warranty available through the product manufacturer. Buyers may reach out to the device manufacturer and request a warranty. The manufacturer may either instruct the Buyer to return the product
to the manufacturer for an exchange or send the Buyer an email prompting them to present the email proof with their defective product back to our store for an in-store exchange.